Hoteliers expressed their views on WOW-service

January 21 in the panoramic lounge bar b-hush at the InterContinental Kyiv took place the meeting of the HR Committee of the Club. Hoteliers and restaurateurs discussed the subject of «high-class service: on what pay attention to our clients».

Speaker of the HR Committee of the Club, business coach, consultant of TMI in Ukraine, Elena Добророднева devoted his speech to the highest category of service WOW-service.

WOW-service - level of service that makes the visitor to come back to this hotel because of the received pleasure, good memories, a sense of my own importance. Secret of the wonderful service consists in the ability to guess the wishes of the client, and the key to his heart - in over fulfills the task due to the flexibility of the workforce.

In the morning the HR Committee communication is in a good emotional charge: participants actively shared their individual impressions from different levels of the service, expressed their vision of the WOW-factor and even played a small role scenes, showing the different situation of relations visitors and service. Having analyzed both the positive and the negative experience of interaction, hoteliers and restaurateurs secured understanding of super service.

The meeting participants came to a common opinion: WOW service should exceed all expectations, and the staff initially focus on the interests of the client and strive emotionally «accede» to it.
/hoteldeluxes.com/